Om paketet har synliga skador vid leverans ska det dokumenteras och p\u00e5pekas direkt p\u00e5 utl\u00e4mningsst\u00e4llet alternativt till fraktbolaget.<\/li>\n<\/ul>\n\n\n\n <\/p>\n\n\n\n
Vid eventuellt fel p\u00e5 produkt skickar du som kund tillbaka produkten till oss. N\u00e4r produkten kommit tillbaka och returen \u00e4r godk\u00e4nd \u00e5tg\u00e4rdar vi i f\u00f6rsta hand felet eller levererar en liknande produkt. Lyckas vi inte med detta \u00e5terbetalar vi dig f\u00f6r den defekta produkten i enlighet med g\u00e4llande konsumentskyddslagstiftning. Vi st\u00e5r f\u00f6r returfrakt vid godk\u00e4nda reklamationer. Som kund m\u00e5ste du skicka med namn, adress och ordernummer samt konto-\/Swishnummer som pengarna ska betalas ut till f\u00f6r att en komplett \u00e5terbetalning skall vara m\u00f6jlig. \u00c5terbetalning sker inom 30 dagar fr\u00e5n mottagandet av returnerad vara.<\/p>\n\n\n\n
Vi f\u00f6rbeh\u00e5ller oss r\u00e4tten att neka en reklamation om det visar sig att varan inte \u00e4r felaktig i enlighet med g\u00e4llande konsumentskyddslagstiftning. <\/p>\n\n\n\n
Vid reklamationer och eventuell tvist f\u00f6ljer vi Allm\u00e4nna Reklamationsn\u00e4mndens rekommendationer och riktlinjer (arn.se). <\/p>\n\n\n\n
We check all items before we send them. Should the item be damaged or otherwise defective or if you received the wrong product or the wrong amount, please contact us immediately so that we can correct the error. Remember to have your order number on hand.<\/em><\/p>\n\n\n\n\n- You must always contact us for an approval before returning a defective item.<\/em><\/li>\n\n\n\n
- The complaint must be sent immediately after the defect has been discovered to info@swedishlighthouse.com. Supply us with your name, address, email address, order number and a description of the error.<\/em><\/li>\n\n\n\n
- If the package has visible damage upon delivery, it must be documented and pointed out directly at the delivery point or alternatively to the shipping company.<\/em><\/li>\n\n\n\n
- If anything is damaged when opening the package, it must be documented with a photo and reported to info@swedishlighthouse.com within 2 days of receipt.<\/em><\/li>\n<\/ul>\n\n\n\n
In the event of a product defect, you as a customer should return the product to us. When the product is returned and the defect\/complaint is approved, we primarily fix the error or deliver a similar product. If we do not succeed in this, we will reimburse you for the defective product in accordance with current consumer protection legislation. We are responsible for return shipping for approved complaints. As a customer, you must provide us with name, address and order number. Refund will be made within 30 days of receipt of returned item through the same payment method you used to purchase the product. <\/em><\/p>\n\n\n\nWe reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation.<\/em><\/p>\n\n\n\nIn the event of complaints and any disputes, we follow the Swedish General Complaints Board’s recommendations and guidelines (arn.se).<\/em><\/p>\n\n\n\nG\u00c5VOR \/ GIFTS<\/h2>\n\n\n\n
Om den defekta varan best\u00e4lldes och markerades som en g\u00e5va d\u00e4r best\u00e4llaren inte \u00e4r den samma som mottagaren av varan s\u00e5 ers\u00e4tter vi dig med ett presentkort som vi mejlar till dig. <\/p>\n\n\n\n
Vi hanterar returer och \u00e5terbetalningar av varor som best\u00e4llts och skickats till best\u00e4llaren direkt med best\u00e4llaren \u00e4ven om hen senare ger bort varan. <\/p>\n\n\n\n
If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/em><\/p>\n\n\n\nIf the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/em><\/p>\n\n\n\nEJ UTH\u00c4MTADE BEST\u00c4LLNINGAR \/ UNCOLLECTED ORDERS<\/em><\/h2>\n\n\n\nF\u00f6r paket som ej h\u00e4mtas ut debiteras en avgift p\u00e5 minst 299 kr. Kostnaderna motsvarar de kostnader som det orsakat oss att skicka ut paketet samt motta det i retur.<\/p>\n\n\n\n
For packages that are not picked up, a fee of at least SEK 299 will be charged. The costs correspond to the costs caused to us by sending out the package and receiving it in return.<\/em><\/p>\n\n\n\nFORCE MAJEURE<\/h2>\n\n\n\n
Sveilis Design AB \u00e4r befriad fr\u00e5n p\u00e5f\u00f6ljd f\u00f6r underl\u00e5tenhet att fullg\u00f6ra viss f\u00f6rpliktelse i detta avtal om underl\u00e5tenheten har sin grund i befriande omst\u00e4ndigheter enligt nedan och omst\u00e4ndigheten f\u00f6rsv\u00e5rar, f\u00f6rhindrar eller f\u00f6rsenar fullg\u00f6randet. S\u00e5som befriande omst\u00e4ndighet ska anses vara bl. a myndighets \u00e5tg\u00e4rd eller underl\u00e5tenhet, nytillkommen eller \u00e4ndrad lagstiftning, konflikt p\u00e5 arbetsmarknaden, blockad, strejk, brand eller \u00f6versv\u00e4mning, sabotage eller olycksh\u00e4ndelse av st\u00f6rre omfattning. I force majeure ing\u00e5r ocks\u00e5 myndigheters beslut som p\u00e5verkar marknad och produkter negativt, t ex restriktioner, varningar, f\u00f6rs\u00e4ljningsf\u00f6rbud och fel i eller f\u00f6rseningar av leveranser fr\u00e5n underleverant\u00f6r som har sin grund i s\u00e5dan omst\u00e4ndighet som avses i denna punkt eller andra omst\u00e4ndigheter som part ej kan r\u00e5da \u00f6ver. Denna ansvarsbegr\u00e4nsning inkluderar, men \u00e4r inte begr\u00e4nsad till, direkt eller indirekt bestraffande eller annan skada som du eller andra kan drabbas av, samt aff\u00e4rsm\u00e4ssiga skador eller f\u00f6rlust av information och data. <\/p>\n\n\n\n
Sveilis Design AB is exempt from sanction for failure to fulfill a certain obligation in this agreement if the failure is based on liberating circumstances as below and the circumstance complicates, prevents or delays the fulfillment. As a liberating circumstance shall be considered to be i.a. a government action or omission, new or changed legislation, conflict in the labor market, blockade, strike, fire or flood, sabotage or major accident. Force majeure also includes authorities’ decisions that adversely affect the market and products, such as restrictions, warnings, sales bans and errors in or delays in deliveries from subcontractors based on circumstances referred to in this paragraph or other circumstances beyond the control of a party. over. This limitation of liability includes, but is not limited to, direct or indirect penalties or other damages that you or others may suffer, as well as commercial damages or loss of information and data.<\/em><\/p>\n\n\n\n